Everything you need to know to play
HOUSE RULES
  • Top-Optional Areas
    Guests may go topless at the main pool, Quiet Pool, the beach, SKY 3.5, and the jacuzzi at Bash.
  • Nudity Policy
    While we are top-optional in designated zones, full nudity is strictly prohibited anywhere on the property.
  • Footwear & Dining
    For your health and safety, shoes must be worn at all times in all areas. Appropriate attire is required in all restaurants and lobby areas.
  • Camera Restrictions
    Photos and videos for personal use (selfies and close-ups only; no wide-angles) are only allowed at Bash. Photography and videography of any kind are strictly forbidden in all top-optional areas.
  • Prohibited Tech
    The use of camera glasses is strictly prohibited throughout the resort. Please respect your fellow temptationers' privacy.
  • Mutual Respect
    Please treat other guests with the utmost respect. We don’t want to have to give anyone a time-out!
  • Public Behavior
    Please refrain from any intercourse activity in public areas.
  • Noise & Music
    Keep noise levels to a minimum after midnight so your fellow guests can rest. Portable speakers are not allowed anywhere at the resort.
  • Staff Boundaries
    It is a firm company policy that staff members are strictly forbidden from drinking or interacting intimately with guests
  • Illegal Substances
    We pride ourselves on our open-minded ambiance, but drug use will not be tolerated.
  • Lounge Chairs
    Reserving or setting aside poolside lounge chairs is not permitted.
  • Smoking
    Smoking inside your room is prohibited. A deep cleaning fee will be applied for violations.
  • Damages
    Vandalism or property damage caused by carelessness or negligence will result in immediate and proper action.
  • Valuables
    The resort is not responsible for lost items left outside of your in-room safety deposit box.
  • The Golden Rule
    If you see something, say something! Let's keep the vibe fun, safe, and amazing for everyone.
Brand Concept & Vibe
FAQs
  • What type of resort is Temptation?
    Temptation Cancun Resort is our unique, 21+ "Playground for Grown-Ups." Expect an electrifying all-inclusive vacation packed with high energy, freedom, and an insane amount of fun.
  • What makes Temptation different from other all-inclusive resorts?
    We are tailored specifically for adults seeking a vibrant, highly social atmosphere featuring top-optional areas, themed events, daring entertainment, and a completely carefree vibe.
  • Are singles allowed?
    Singles, couples, and groups are all invited to experience Temptation. However, it’s worth noting that our concept is best enjoyed as a couple.
  • Is Temptation clothing-optional?
    No. We are a top-optional resort. If you are looking for a fully clothing-optional experience, our sister brands under the Desire portfolio are the perfect fit.
  • Where are the top-optional areas?
    You can safely shed your bikini top at our high-energy main pool, the Quiet Pool, and along our designated beach area.
Resort Features & Amenities
  • What features & facilities are offered?
    Enjoy 428 Karim Rashid-designed rooms, 7 restaurants (including our signature aphrodisiac venue), 6 bars, 2 pools, a world-class spa, an ultra-modern gym, and legendary entertainment.
  • How many pools do you have?
    We feature two conceptual pools: the world-famous, high-energy main pool for non-stop partying, and the Quiet Pool, an oasis of serenity for relaxing.
  • Will there be a pool open 24/7?
    No, our pools have designated operating hours for guest safety and maintenance.
  • What time is check-in and check-out?
    Check-in begins at 3:00 p.m. Check-out is at 11:00 a.m., with a complimentary grace period up to 12:00 p.m.
  • Are extra beds available?
    No. All rooms feature sufficient, high-end bedding designed to accommodate the maximum occupancy of the room category.
  • Is there a fitness center?
    Yes. Our state-of-the-art gym is fully equipped with the latest fitness technology and features a full-time instructor to keep you sharp.
  • Is laundry service available?
    Yes, we offer professional laundry and dry-cleaning services for an additional fee.
Entertainment & Events
  • What types of entertainment and themed events are offered?
    Brace yourself for wild daytime pool parties with headliner DJs, live music, fashion shows, outrageous Playmaker challenges, and legendary nightly theme parties.
  • How can I learn more about resort services?
    You can explore all our unique experiences, accommodations, and amenities right here on our official website or by chatting directly with our team.
Food & Beverages
  • Are beverages only included with meals?
    Not at all. Your all-inclusive status includes domestic and international brand spirits, beer, wine, and soft drinks at all 6 bars and restaurants throughout the day.
  • What brands of beverages are offered?
    We pour a premium selection of domestic and international spirits, beer, fine wine, and top-tier Mexican tequilas to keep the celebration going.
  • What exactly will the mini-bar be stocked with?
    Your in-room mini-bar is refreshed daily with water, juice, refreshing soft drinks, and ice-cold beer.
  • Does the resort offer room service?
    Yes, delicious in-room dining options are available to satisfy your cravings for an additional service fee.
  • Do I need reservations for the à la carte restaurants?
    Yes, reservations are required exclusively for two of our premier specialty restaurants: SHE (our aphrodisiac venue) and FLAME (our steakhouse).
  • Is there a dress code for specialty restaurants?
    Yes, our restaurants maintain a smart-casual or elegant dress code. You can view the specific guidelines for each venue on our Restaurants page.
Policies & Safety
  • What is the photo and video policy?
    To protect everyone's privacy, we kindly request that guests avoid taking photos or videos around the main pool and during theme nights. Personal selfies and close-ups are welcome, provided no other guests appear in the background.
  • What is the smoking policy?
    Smoking is prohibited in rooms, restaurants, the lobby, and enclosed spaces. Smoking is permitted only in designated open-air areas.
  • Is Wi-Fi included?
    We offer free limited-access Wi-Fi. Streaming services like Netflix or YouTube are blocked, but an unlimited premium internet package is available for a small fee.
Direct Booking Benefits
  • What are the benefits of booking directly?
    Booking direct unlocks exclusive VIP perks, priority room selection, flexible cancellation policies, and access to special promotional add-ons.
  • Will I receive better rates by booking directly?
    Yes! We guarantee the best available price on our website. If you happen to find a lower rate elsewhere, let us know and we will match it.
  • What is the Stay & Play loyalty program?
    It is our exclusive rewards program that unlocks extra discounts, in-house savings, and 5% cash back on your reservations starting from day one.
  • Can I earn rewards by booking directly?
    Yes, registering and booking directly through our site automatically qualifies you for Stay & Play loyalty points and immediate cash-back perks.
  • How do I apply a promo code?
    Simply enter your code into the designated field during the checkout process on our official website to instantly apply your discount.
  • How can I stay updated on the latest promotions?
    Sign up for our official Temptation newsletter or regularly check the Promotions tab on our website for flash sales, discounts, and event announcements.
Location & Logistics
  • Where is Temptation Cancun Resort located?
    We are ideally located in the heart of Cancun’s world-famous Hotel Zone, on kilometer 3.5, just 20 minutes from Cancun International Airport and close to the best local attractions.
  • What travel documents do I need to enter Mexico?
    All international travelers require a valid passport to enter Mexico. Check with your local embassy for any specific visa requirements.
  • Are airport transfers included?
    Transfers are not automatically included unless specified by a promo code. Contact us directly to easily arrange your ground transportation with Original Transfers, our official provider.
Customer Support
  • What is the best way to get assistance for a special request?
    For any special requests, celebrations, or room preferences, please contact our team via phone or email before your arrival so we can tailor your stay.
  • Can I reach out for customer support during my stay?
    Yes! Our agents are available Monday–Friday (8am–8pm) and Saturday (9am–6pm). For immediate 24/7 assistance, simply contact the Front Desk.